you think FNB is good but they not, read my review about how my account is blocked and they not doing anything about it

1 star is too much for this bank... i had a family member deposit money in my account - their account was suspected of *****ulent activity as someone hacked int their account - the bank put a block on all accounts that received monies on that day. I called my family member, and he then found out that he's account was blocked as well, this was last week Friday 19th July 2024 - my family members banker called the fnb ***** department and explained that our account should be reinstated as there is NO ***** happening between my FNB account and my family members' account. On Friday the investigator asked for proof of payment which was sent - then it takes her 4 business days to respond to our email, and her response is that she can't use that proof of payment (although she had confirmation from the family members bank, from the family member himself as well as the actual proof of payment) she needs a document stating why the monies was transferred - and I just want to mentioned that they didn't block my card, but the entire account, which means I have no access to any of my funds

this was a personal transaction between a family member and I - my family members bank reinstated he's account and I have to wait 4 days for a response from the investigator whilst my account is blocked, and I have no access to my funds.

does FNB not understand the turmoil they are putting me and my family through? they don't want to reinstate my account, although I am innocent, and they have received information from the other bank stating that it was an honest transaction. and where the hell do I get a document stating that the funds were received when everything was communicated telephonically. my family members account has been reinstated, (although the actual *****ulent activity came from that account) but FNB keeps mine blocked

Please don't get involved with FNB they are useless - and if anything goes wrong, they really don't care who you are, expect to wait for their pathetic and ********* employees to get back to you.

if you would like to rectify this, please contact me for a case number and all the names of your employees that I've been dealing with