You really do not have customer support.

It is impossible to do business with this bank! I am (very soon was) a business banking client. I urgently needed to sort out accounts and possibly open a new one. You call the bank on the number advertised. They do not answer(business) and the call cuts off. Then out of desperation I call the normal number. The call center just says that they banks do not take calls. SO how the @!)(&$ must you talk to bank managers if you can not reach them. Secure chat is a waste of time, and the call centre makes home affairs look like a pleasant experience. You are your worst enemy. Tech/centralisation gone wrong big time