You pay for fnb mistakes

On the 7th of May 2018 I requested for my contract number 082*** to be swopped with my prepaid number 064*** both numbers are on fnb connect. I requested this because my 082*** number has been mine all my life and its also my business number, I wanted to port it out of fnb because clients cant get hold of me due to fnb’s terrible coverage. The call centre rep**** that it can only be done end of May.. so by the end of May it still didn’t happen.

Yesterday I contacted them once again to enquire. The call centre agent knew nothing about it. Someone on fnb side cancelled the request. And that I would now have to wait unit end of June.

After a long fight she finally agreed to do my request in 24hours but that I would loose all paid for data and airtime.

So not only did they mess up, but now I have to go and buy new data and airtime once again because of their incompetence!