You need to trust a bank that holds your funds, most crucial item you need for survival - URGENCY WOULD BE GREAT in cases where errors happen.

I get disappointed by how FNB just doesn't have a sense of urgency. I have woken up to a negative balance in my account due to a system error on their end. They send out a notice that they are aware of duplicating transactions and are working on it at 9am. I reached out and expressed that I need a quick resolve as I am now stranded without funds for fuel since the account is now at a minus. Its 2pm and they still cant even give me an ETA... I explained to Siphelele, the service agent that I need to get home, and the response was that the entries would be fixed tonight and refunds would reflect tomorrow.

While I do want to be reasonable and understanding about this because system issues are everywhere, there is absolutely no sense of urgency with this bank, you CANNOT take 24 hours to fix something so crucial to EVERYONE. Utterly disappointed honestly to say the least.