CP
Charlton P

1 reviews | Active since Aug 2016

14 Jan 2020, 11:47

You need money FNB? Shame?

FNB. You can keep your arrogance, bad client service and so called goodwill. After 30 years being with FNB. Having multiple accounts, you charge me for bogus fees than reverse it and tell me its goodwill? Telling me to keep money in my accounts? If you watch all my accounts you will see I have a credit card account, checque account, savings account and devices I bought. I was traveling very far and toll companies bank late. I used my checque card on those. So since i transferred most of the funds to my credit card to earn more ebucks these late banking cased my cheque account to be overdrawn. If this usefully happens I get a notification and would immediate transfer funds into that account. CHECK THE ACCOUNT HISTORY. Instead out of greed you charge me with bogus fees. Then you reverse it and have the arrogance to tell me it is out of goodwill? Well I have had enough, I have given you enough chances despite multiple hello peter complaints. Good riddens to a ******* bank.

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Replies (5)
CP
Charlton P's update14 Jan 2020, 13:21
Reviewer Update
You keep logging formal complaints. Why bother? It is not as if you actually turn bad client experience around?
CP
Charlton P's update15 Jan 2020, 08:15
Reviewer Update
This was posted by them 10 January 2020. no one EVER called. Instead I got a very arrogant mail response from Semakaleng Ramela who did not even answer all my questions and still did not bother with a decent replay when I had to ask her again. The reason they reply private is so they can hide their incompetence.


0 Jan 2020, 15:33


Good day Charlton Pheiffer,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,
Hello Peter Complaints Team

***
CP
Charlton P's update16 Jan 2020, 08:34
Reviewer Update
And as expected, no one called. Neither was the 3rd fee reversed. FNB in my opinion its pure luck you are still in business. no wonder you are ranked 11th!
CP
Charlton P's update16 Jan 2020, 14:51
Reviewer Update
Anyone reading this. Its more than 48 hours and no one called. STAY AWAY FROM FNB. FAR AWAY
CP
Charlton P's update17 Jan 2020, 05:45
Reviewer Update
Hello Peter. Please change FNB to a company that does not respond. No one ever called me and two complaints down my query was never attended to.