1 reviews | Active since Mar 2009
You must pay again for our service which is not working!!!
Purchased Telkom landline prepaid via internet banking.
Amount of R100-00 purchased. Voucher not displayed on internet banking but money deducted off account.
Complained to FNB only to receive an e-mail that an attempt to reverse the cost pf R100-00 will cost me R283-46 per transaction. Then it is not guaranteed at all.
Service Request Number: 1- ********** 331
WHY must a consumer pay for a service that did not work at all to start with. It is not working that is why I suggested a refund. I have further requested FNB to assist with getting my voucher to work.
NO help for the small man who has been supporting the bank for some years!
Good Day Mr Krieg ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mr Krieg ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***