1 reviews | Active since Mar 2009
You have only one way of communicating?
<p>My suggestion is that you start caring about what your customers want and not only what suits you.</p> <p> </p> <p>Yesterday I sent an email to your Merchant Services department enquiring just in general about what I would need to open a merchant account. The answer I received today was to phone the call centre. If I wanted to PHONE I would have done so in the first place and would not have sent an email. If you refuse to respond via email then why on earth do you even put the email addresses on your website? Absolutely pathetic!</p>
Good day Mr. twr
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. twr
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***