You guys might lose a loyal customer

I always struggle with my FNB business account when ever I need to get statement whenever I am applying for something first if they made daily statements for my profile which is something I did not consent to and as a result I could not get my financial Statements…I let that slide and allowed them to fix it then I recently app**** for a new lease agreement and was rejected because of the way that my statements look it’s subdivided into headings like POS deposits customer initiated payments and all the which make it look suspicious called in to have this rectified and I was told that I will have to wait for help desk which will take days why can’t I have a normal bank statement? how are they helping me if they keep messing up things like that for me? I need this rectified as soon as possible and I have so many products with them such as investments policies and accounts they might just lose a customer