You guys have seriously lost the plot.

I have always been a huge supporter of FNB but you guys have seriously lost the plot of late. For years I have been making payments into my FNB credit card from my Nedbank account.

This last payment I stupidly changed the referenc number without thinking. As a result the funds went into a suspense aco**** and could not be allocated to the card. I made no less than 8 phone calls. You can check this from my ID number if you think I am overstating. Every time my ID number was recorded by you.

On four of thos occasions I was cut off. On one occasion I get no answer and left a message for a call back which to this day has not been returned.

On the three occasions I did get to speak to someone I got a different story from each person. The first two told me the payment can be allocated but I got cut off before getting any further. The last person I spoke to was borderline rude in telling that FNB DOES NOT HAVE THOSE FUNDS, and that the account I paid into does NOT belong to FNB! "

Out of sheer frustration I contacted Nedbank to reverse the transaction, at a cost of R400 to me. Last night Nedbank infomred me that FNB requires that I send the proof of payment in order for them to return those funds.

This is very interesting, because "FNB DOES NOT HAVE THOSE FUNDS" If FNB in fact does not have those funds, and I have somehow paid into a non Fnb account (despite this being the method I have used for years) why does FNB need the POP in order to return them?

This was a very simple situation to reslove but due to utter incompetance and a "WE DONT CARE" attitude this has cost me money for nothing, caused enormous frustration and left a very sour taste in my mouth.

On Friday last week I left a review at 9:00 in the morning demanding a call that day. I was eventually called on Monday morning! This shows just how litte you actually care!