TS
Tisetso S

1 reviews | Active since May 2012

26 Jan 2017, 12:32

YOU GUYS ARE SUCH BULLIES

<p>why is it that,you hand me over, I make an arrangement with the company, I then get quadrupple the debit order?</p> <p>I call you guys (spoke to Jabulile & team leader France)</p> <p>& you tell me to call the lawyers(I speak to Emily, who agrees that I spoke to Elizabeth who made an arrangement but did not finalise on her side on the system)</p> <p> </p> <p>now FNB does not refund me because they are sayign I need a confirmaton of arrangement from lawyer, lawyers say I cant get it because elizabeth didnt finalise.</p> <p> </p> <p>who is the idiot here?</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Jan 2017, 13:04
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)