MH
Magnus H

1 reviews | Active since Mar 2009

14 Mar 2017, 12:44

You get a team of bankers!! (that will never get back to you even after complaining)

<p>I wrote a simple request to FNB on the 1st of March, and I received an automated email saying that someone would assist me within one business day. They didn't. Two days later I received an email saying that an email has been received and that someone would get back to me. I waited two more days and sent a complaint. I received another automated email from FNB that someone would respond in a business day. They didn't. I subsequently wrote another email to FNB yesterday saying how pathetic the service has been, almost 2 weeks later, and I have STILL not gotten an answer to my email.</p> <p> </p> <p>This has to be the worst service I am ever received from FNB.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Mar 2017, 12:59
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. Ref ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)