HV
Hendrina V
1 reviews | Active since May 2012
12 Feb 2015, 15:04
You froze my account and I waste money calling you
Yesterday I wanted to buy something at a shop, and for an unknown reason my card was declined. Today I want to buy airtime online, and get a message that the account has been frozen and \customer not able to debit this account". Phoned the local branch"
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Replies (1)
FNB (First National Bank)'s replyOfficial
12 Feb 2015, 15:48Hello henven,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 623228.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 623228.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply12 Feb 2015, 15:48
Official
Hello henven,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 623228.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 623228.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)