1 reviews | Active since Aug 2012
You dont submit your debit order then hand me over to attorneys?
<p>I received an sms out of the blue this month stating that I have not honoured my payment arrangement with the attorneys for my personal loan. Huh? I wasnt even aware that my personal loan had fell into arrears because it goes off via debit order! I then called these attorneys and advised them of this. I also have no idea why no one from FNB called, sms'ed or even email me before handing me over to attorneys who also did not bother to call me! What is going on?!</p>
Good day Ms. Bonitapillay
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number:***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Ms. Bonitapillay
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number:***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***