1 reviews | Active since Mar 2014
You do not qualify for ebucks
When I login onto FNB Banking, I get a message saying that my "Account must be in good standing" to receive eBucks! After numerous calls to FNB being pushed from pillar to post it was caused by my revolving loan owing R0.51 which I received no communication to make payment. I am told that I will not receive eBucks for about 3 to 4 months! Is there anyone from FNB live up to "How ca we help you?" instead of how can we make your life difficult? I have never defaulted on a single payment in my life and now have to deal with this!
Good day Avikar,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Avikar,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)