YOU DO NOT 'HELP'!

Item: FNB (First National Bank)
Rating: 1

ZERO SERVICE DELIVERY, *********** UNTRAINED CALL CENTRE STAFF, ETC ETC ETC!!! ACCOUNT WAS OPENED ON 5 APRIL & TILL TODAY (11 MAY) I STILL DO NOT HAVE MY CARD & THAT AFTER NUMEROUS CALLS & VISITS TO THE BRANCH! THE CALL CENTRE ANSWERS THE CALL, TALKS IN THE BACKGROUND & THEN TRANSFER5 THE CALL AGAIN, CLEARLY NOT WANTING TO WORK OR BE RATED. I HAVE NOW CLOSED MY ACCOUNT, AS I WAS CHARGED SERVICE FEES, WHEN NOT EVEN BEING ABLE TO USE IT ONCE!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

11 May 2018, 11:23

Good Day Coligny Malherbe Borcherds ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Premier banking and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply11 May 2018, 11:23

Official

Good Day Coligny Malherbe Borcherds ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Premier banking and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

's updateReviewer Update

24 May 2018, 09:02

I STILL HAVE NOT BEEN REFUNDED MY DEPOSIT!!!

's update24 May 2018, 09:02

Reviewer Update

I STILL HAVE NOT BEEN REFUNDED MY DEPOSIT!!!