1 reviews | Active since Jul 2013
You do not deserve our business!
What would it take for FNB to take our complains seriously? Should we lobby people to join other banking institutions and close their accounts with you before you can take your business seriously? Your service is pathetic to the core! It seems as though you are overwhelmed by your current clientele base and clearly do not have adequate resources to give us the service we deserve! I am gatvol with you!
I honestly don't understand why are you finding it so difficult to update credit bureaus regarding the temporary loan I had with you. It still reflects as an outstanding debt which in a lie. I want this updated ASAP! Funny part is when you acquire the debt all the credit bureaus are updated within two days but the same does not apply when the debt is settled.
I tried calling your temporary loans department but my call was put on hold for more than 30 minutes by a consultant when I requested to speak to their superior about my issue. Is this the service we deserve?
Good Day Thokozani,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day Thokozani,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)