EC
Elrize C

1 reviews | Active since Dec 2019

11 Feb 2020, 14:56

You didn't help me.

How can we help you? The answer is you can't and you haven't. I used R50 on airtime and was transferred to 8 different people, to be assisted with linking my PayPal acc as a non FNB client.I had previously banked with your institution and had long since stopped being a client, but for some reason you kept my online profile active. Which has caused me to be unable to go the normal route of linking the account. In the 8 times I spoke to someone different, I was either disconnected, transferred incorrectly, promised to be called back and transferred rofrom PayPal overseas!!!! The times where I received actually proper assistance, I was transferred and cut off. I cannot waste anymore time or airtime on this, and I find it absolutely ridiculous that I need to be inconvenienced this way, not even being an actual client with you! On my last interaction with one of the consultants I was informed that my otp must be verified by your paypal online department. Whatever that means. I just want to link my account and get my money from my paypal account. That is all. I don't want to be transferred. I don't want to give my I.d and name and surname to another person. I just want to do what I set out to do this morning at 09:00. Can you PLEASE assist me?

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Feb 2020, 15:17
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team 

***