YOU claim to have a Premier suite?! Ha!

Item: FNB (First National Bank)
Rating: 2
Author: Eugene H

Two e-mails sent (16/2 and 19/2) with the usual generic response. It has now been 5 days since the first e-mail....and nobody from Premier Suite has even bothered to respond? Why bother with having such a wonderful marketing name/ approach such as \Premier Suite\" and then you do not deliver? I need answers or solutions please [as per e-mails sent].....if you are prepared to maybe make time... "

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Replies (1)

FNB (First National Bank)'s replyOfficial

22 Feb 2016, 08:07

Hello EHen,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 873328.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply22 Feb 2016, 08:07

Official