You can't reverse or stop debit orders on the FNB app anymore

FNB allows ********** debit orders to be taken off my account from Cell C. I have canceled my contract and it was paid in full, yet Cell C still randomly deducts from my account and FNB just allows this.

In the past, I was able to reverse these transactions from my banking app with the Debit Order Dispute or Stop feature, no problem....but now this feature doesn't work on my app anymore. FNB your banking app is faulty and it is costing me money.

TODAY YOU WILL RE-ENABLE THE DISPUTE/STOP FOR DEBIT ORDERS FEATURE ON MY BANKING APP. I WANT THIS SORTED OUT TODAY!

YOU WILL REVERSE THE AMOUNT OF 144.27 DEDUCTED ON DECEMBER 1ST 2021 AND I REFUSE TO PAY ANY FEE FOR THIS! WHY MUST I PAY THE PRICE FOR YOUR FAULTY APP?

Next, I want to mention the names of the people in the FNB app that refused to help me. Thabiso from Debit Order Desk just wanted to transfer and made no effort, Trevor from Aspire wasn't helpful either. I gave Angilo from Aspire service suite all my details and he didn't put through a refund either. Jarelle, Sophy, Nwabisa, Tlholo, Tshepo all just gave me the run around and refused help me.

FNB you need better people working on your chat services. This is pathetic. All these people do is transfer you in a loop and nothing gets sorted out.