You cant even get intouch with a client who raised a query a month ago (***)

Dear FNB, I logged a query on 24 June related to your IT3B tax certificates.

Been trying to following up for weeks now, and someone cant just take the query, read it, and understand what is wrong.

My bond interest charged isnt 100% on par with my homeloan statements.

I got now a call from a FNB lady, she will give me an explanation by tomorrow.

This isnt good enough, I want it FIXED. Please, this is with customer care and with homeloan & structured lending.

Can someone please FIX my IT3B certificate to be in line with interest charged from 1 March 2023 to 29 Feb 2024, and not accured interest, as that isnt been charged yet.

Please I am begging now FNB, get this so a snr staff employee, this is with a service manager now for WEEKS (and no reply).

Please advise urgently, I want to do my tax (SARS), this is the only thing outstanding from submitting it.

AGAIN, this was raised by 24 June 2024. Its now almost a month later. (Beyond shocking is an understatement)