You can't complain about service, because there isn't any!!!!!!

I have been a FNB client now for a few years. . I have with the RMB group, had investments, medical aid, loans and done general banking, I have systematically started removing my business from FNB be due to just lack of service. From changing debit order dates which have not been actioned to my latest gripe. I am a premier account holder. I was sold the package at R199.00 per month and I transact for free. I am now charged this fee, plus value add fees and service fees? Please explain to me why I am paying this and where I agreed to pay these charges. I have already taken new vehicle finance out with a alternative bank. Maybe I should move the last two accounts I have with FNB away. It seems we the little people do not matter. Please do not phone me with the excuse this or that. Show me where I signed or agreed to these charges on my account or do not bother to contact me. Your motto is " How can we help?" Well I suggest you change that. You can start by not bleeding your customers dry and charging huge fees for very little service. I think I actually should address this with the FSB and the banking Ombudsman. Maybe one day when more and more of your clients start leaving you may then wake up and offer a transparent banking service, unfortunately for you it will be too late.