You cannot phone your own FNB branch!!!

<p>After SEVEN phone calls to SEVEN different 'helplines', no one was able to assist with my query (they kept telling me I had to call my actual FNB branch) and after speaking to the 7th person on yet another FNB helpline, he told me that you cannot call any branches of FNB directly. They do not take phone calls at your FNB branch, you have to speak to National Helplines. ***? So first of all I am given 5 different helplines to call, but they all turn out to be unable to assist, because I have to phone my own FNB branch, but my own FNB branch is unable to answer their phones, because they do not speak to the public!!!!! So, after about R 150 in phone calls, my R85 query I had, has still not been resolved and I was still not able to speak to anyone who could or was willing to go out of their way to assist in any way. Just kept passing the buck. They want to make the buck, take your bucks, but also happy to pass the buck between all the different departments, helplines and agents. And still my query has not been resolved. </p>