RD
ROELINDA D
1 reviews | Active since Jun 2012
01 Feb 2022, 12:01
You cannot help
Poor customer service. I've been trying to reach home loans more than 3 months now. Very convenient to take 70% of my salary, but never available to assist with payment arrangements. When I call them from cellphone I pay R200 per call, and my airtime is up, not helped. When I call from branch I'm transferred more than 6 times and no one can help. PLEASE CHANGE YOUR SLOGAN "HOW CAN WE HELP" YOU CLEARLY DONT WANT TO
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Replies (1)
FNB (First National Bank)'s replyOfficial
01 Feb 2022, 12:24Good day Miss Roelinda Diedericks,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***
Regards,
Hello Peter Complaints Team
Email address: ***
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***
Regards,
Hello Peter Complaints Team
Email address: ***
Best regards,
FNB (First National Bank)'s reply01 Feb 2022, 12:24
Official
Good day Miss Roelinda Diedericks,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***
Regards,
Hello Peter Complaints Team
Email address: ***
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***
Regards,
Hello Peter Complaints Team
Email address: ***
Best regards,