You can't conveniently bank after hours

Phoned call center at 18h05 for assistance with my credit card, the operators forwarded my call to a system that would prompt me for my card details including my personal pin as part of their authentification process. Unfortunately their *********** system did not recognize my details and the call centre operator was not prepared to assist me. The operator was not prepared to assist me or even try to authenticate me. FNB cannot do what their advertising says they can and banking after hours is okay if you want to open an account but don't expect any service after hours. I'm glad my primary account is with another bank!