You blocked my credit card?

<p>Good day FNB,</p> <p> </p> <p>Yesterday I bought a new bed and today I recieved an sms and an email from you saying my credit card is now blocked and I should contact you right away to confirm this transaction. I have tried to contact you and I can't get through because you're 'expeiriencing high call volumes'. Now I can't use my credit card and if I am to use my debit card for purchases you'll downgrade my ebucks status.</p> <p> </p> <p>While I appreciate the fact that you monitor my card for *****, simply blocking it without making any effort to contact me is simply not acceptable. While I am mentioning sevices which you have that are clearly useless, as one of your private clients who has a 'personal banker' I would like to state that this service is not all it is crakced up to be and when I have tried to use it in the past I have not even recieved a reply.</p> <p> </p> <p>I really do like FNB and I have banked with you for over 20 years and I wouldn't consider moving to another bank but blocking my card and asking me to contact you to confirm a transaction is absolute *******. Your service should serve your customers, not have your customers serve you.</p> <p> </p> <p>I am extremely annoyed and dissapointed with you.</p> <p> </p> <p>BR,</p> <p>Tim Dell</p>