You are useless FNB

I have been trying to reverse an e wallet since sunday with no luck, I spoke to Cynthia and was very useless and kept on giving me excuses of how she can't help me, I am on premier cheque and reversing anything should be a chat away but maybe I am on the wrong premier cheque. Your service as FNB sucks and I find myself always having to come to hello Peter to be assisted, is this how you want to service me? Via hello Peter all the time. I have also called the e wallet number but I always hold for long and never get through. Your service is always mediocre.