You are the reason I will never use you again!

ALL I want is to access my online banking and ALL you give me is a F%ck ton of consultants that have no idea what they are doing! <br> I am living in Australia, my current card is expired and I cannot register my InContact because my card is expired.<br> I have been on your phone help lines for an hour bouncing between online banking they said they cant help me and put me through to general enquiries, they say they cant help me and put me through to *****, ***** says they cant help me and put me back to general enquiries. General enquiries says I must request from the branch that my account be upgraded from Smart to cheque so that they can courier the card to me. Branch says they can upgrade my account but cannot courier to Australia, they send me back to general enquiries. General enquiries says they cannot help me and only branch can. I ask them if I can give a letter to my sister stating that she is picking the card up on my behalf, they say thats not possible. They put me back to branch, Branch says that IS possible. <br> <br> So now JUST to verify my InContact, I have to get a new card, get my sister to pick it up, send it to me in Aus just to access my online banking. ARE YOU ****TING ME!!!