"YOU ARE NOT IMPORTANT TO US"

<p>i cannot believe the run around i was given for my own account, i dont know if am the client or if they are my client. the message that they have sent to me is"YOU ARE NOT IMPORTANT TO US". I received an email stating that my online banking services will be suspended, I called in and they advised me to go into a branch and yesterday I went to the Randburg square branch. they replaced my card after I misplaced it on Thursday. I noticed an unauthorized debit order from a company called 'Digital River Irelan' that took place on Saturday the 24-06-17. i picked it up after I ewalled myself money for transport on Sunday, I noticed my balance was not making any sense. I than took myself into a branch and the consultant was very friendly she issued me with a new card and verified my finger prints. I told her I needed a debit order reversed and my online banking reinstated. she said if i go see one of the consultants it will cost me R60 to reverse it but if i call them myself it’s cheaper and she cannot reactivate my online banking i need to call the call centre. i used the line in the bank and they took forever to answer, i stood there for over 25 min and i needed to get back to work. i called them from my office line and the lady who assisted me around 15h55 says she cannot see the debit order and cant reverse it. i made her calculate my initial capital, the transactions and tell me if the balance made any sense. she says it didn't and she transferred me to a place whereby i held for so long until i cut it. today i called again got assisted by this very nice agent until she transferred me to the ***** dept. Itumeleng picked up and was extremely rude, he ****ed me off so much that cut the call. After I explained to him my dilemma, he started to scream at me and told me I needed to go to the branch because he could not assist. Its not a matter of him not being able to assist, it’s a matter of him not wanting to assist.</p> <p> </p>