YOU ARE MAKING IT NEAR IMPOSSIBLE TO REMAIN AN FNB ACCOUNT HOLDER.

I’ve held the following 4 accounts with you for the past 20 plus years. Credit Card, Cheque, Savings and a 7-day call deposit. Impossible to reach you by phone. I’m 73 years old, I do not have that much time to wait on the phone for this absolute farce by whatever name you call it. Last month there was a dispute because you wanted to levy charges on an account that YOU FNB offered me free of charge. Received an incomprehensible (Grade 4 standard) e mail reply from an FNB representative. Eventually you undertook and confirmed not to levy charge. NOW, THIS MONTH...I have for years purchased my pre paid electricity from PrePaid24 by means of FNB online banking. Last purchase was last month. This month, I could not find the latter under my recipients. Was in a hurry. Saw the Prepaid Electricity heading and then bought electricity. Surprise, surprise… PrePaid24’s detail was removed and the one I used was through FNB. UNACCEPTABLE! Have not received token number. I REFUSE TO USE FNB’s POOR SERVICE TO PURCHASE ELECTRICITY. PREPAID24’s SERVICE IS MUCH BETTER AND THEIR SYSTEM WORKS FOR ME. WHY DO YOU UNILATERALLY MAKE CHANGES WITHOUT FIRST OBTAINING MY APPROVAL???. You are really wasting my time. Please reverse this charge soonest and confirm.