You are a champion

I'd like to thank Lerato Mbazima at Fnb Platinum Park who assisted me with the utmost care, diligence, efficiency and sense of urgency. During the lock down I came to the branch more than 2 times to collect my card however I was told the systems are offline. Then I had to come back on a Saturday Luckily Lerato could see that I was frustrated because I could not collect my card from the first I came. She apologized that I had to come twice and not be able to get the card, she also mentioned that next time I can use the app to book a branch visit of which I was clueless about it, she also gave me a Sim card that I can use to call the fnb call centres so that I don't waste another R60 on airtime. She serviced me so well that I even forgot about my frustrations. She took me to the Atm and made sure I change my new pin to the old pin. I was on the edge of switching banks but Lerato made me realize that Fnb does care, it is the grandest service I have ever gotten in a bank. She mentioned an sms to rate her service but I never got it. Thank you Lerato for putting yourself in my shoes, listening, acknowledging and handling my problems with the utmost diligence and competence. Some consultants can learn a thing or 2 from you. Thank you