1 reviews | Active since Mar 2012
You are a Bank, you cannot share customer information at will.
This started with trying to place a device order which ended in shambles, it took two days to finally place the order.
Then I was contacted by a third party company who were given my personal information without my consent. Who then passed it on to another company.
This is truly mind boggling stuff. You are a Bank your customers information should be kept safe. How is this a concept beyond your understanding.
This all is made worse by the fact that I had this exact argument 4 years ago and was promised a resolution.
Even during that exchange the disregard for customer information was made excruciatingly evident by the FNB correspondent sending me another persons account and personal details .
At the moment I have no Idea where my devices are or what the status of my delivery is. I am however a 100% sure that i will not comply with the ridiculous requirement by FNB to share my sensitive personal information with any third party in order to be able to do business with FNB.
Hello AdolfvdB
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback. It is advisable that you take down the contact details of the agent should there be any further enquiries regarding this matter.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello AdolfvdB
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback. It is advisable that you take down the contact details of the agent should there be any further enquiries regarding this matter.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
