Yongama 's disrespectful and rudeness on emails is on another level, she needs to take note of that. Her service is disgusting

Good day I have signed a will online Received the documents but, not signed them. I then received a call from Telkom advising me that they've received my details from First National Bank and they're offering me a contract I declined I then received a message confirming my online Telkom application that I didn't process I emailed First National Bank Yongama to be precise after receiving the documents to ask her to please cancel that as I don't like the fact that my details were shared for contracts there by telkoshe asked me questions which I've responded to I sent emails after emails with no response I received a call after rating the service on my app with a very professional guy and he said he will send her department a message He did, thank you my Guy All of a sudden I receive very rude emails from Yongama with lies that she's been calling me and her team has been calling me for several times with no luck She's lying she gave me a missed call today she was not calling me, it was a missed call I can prove that this is a lie

Secondly, she sent me a very rude email demanding the same responses that ive sent to her for several times but she's lazy to read my emails.

She then Called me and I asked her for her MNager. She refused to transfer me and kept on asking me the same questions that I've responded to She said she will give me the email address I am still waiting Please send her for training She is waY too rude on emails Her tone of voice is just unacceptable and disrespectful I can prove that as well. It took her this long to cancel the will While today, it took her less than 3 minutes

Her apology is not going to change her rudeness and disrespectful tone on emails Her Manager, must send her for customer service training Her service is disgusting