Yolanda Gaehler

This is me being a nag to Yolanda Gaehler, all I need is my money. Can she do her job and get back to me, reply to my emails so that we can close this chapter. If Yolanda cannot do her job can her manager sort this out please. This is my email to her and she still hasn't responded - ( Here I am following up again. Can I get an answer from someone please, This has been dragging and I have to keep begging you "FNB" to respond to me and sort out my matter. )

I hope I would get a prompt response from you.

There I am again being like a nag for my own money, Nobody gets back to me all I get is promises and nothing else. What do I need to do to actually get my money back. I have to beg and plead just for assistance with my bank. Can someone please get back to me and do as they say. I have honestly lost faith in FNB.

- Yesterday the 24th April I then received a call from a lady who said someone who is dealing with my complaint would call me before 17h00. - I instead received an email from a lady called Yolanda Gaehler, who said it was a courtesy email and would contact me once the matter has been investigated.

I am so disappointed in the way FNB handles their quieries and actually think an email would bring back R4500.00. I am puzzled as to how this is being handled. Why is it a husstle when one needs to get their money back when it comes to FNB?

This is where it all started - I have been in touch with the merchant who called their bank to call FNB to assist with the return of my funds who them asked me to call FNB so I could verify myself, which I did and then the consultant from your cancellations department then advised me to fill in a disputes form and send it to you.

I also have an email which I received that Emakhosini had sent to FNB in regards to my funds.

I have called the Priemier suite today to find out of my dispute form was received and was instead told I will receive an automated response when i send an email to the disputes team, I would receive a text with a reference number which I never received any of those.

Can someone kindly advice what one needs to do to receive the best and efficient service from FNB.

Kindly please assist me. All I need is my money.