YET STILL NO HELP
<p>I cant believe this. after being told that my matter will be attended to URGENTLY- FNB is still sending me emails (one a day) requesting material I sent on Monday this week and Friday last week. What is the point of offering a service that is so poor it prevent its customers from using it. I spoke to a consultant regarding my status of my apllication today and she said my application is up to date and I must wait for them to contact me. LOW AND BEHOLD!!!!!!! I get a response finally (any response within an hour would be great) that MY ID NEEDS A CLEARER COPY. it is a smart card. the smart cards do not pick up on the scanner great so unless you want my actual smart card I CANT HELP YOU!!!</p> <p> </p> <p>FNB HAS wasted my time, my deadline was today and unfortunately they haven delivered on their service. worst part is my partner banks with FNB and im sure as hell he will be moving to another bank in no time. </p> <p> </p> <p>POOR SERVICE, NO URGENCY, NO DELIVERY. THANKS FNB. </p>
Good Day
Kindly be advised that the below email was sent to you.
Please email ***
Please be advised FNB tried contacting you with regards to the complaint logged to no avail.
Please sent the declaration form as the one received is incorrect.the address on the lease agreements needs to be the same.
Please use rented premises address.
Kind Regards
Business Account Fulfilment | Premium and Business Core Banking
26 Trump Street | First National House
Good Day
Kindly be advised that the below email was sent to you.
Please email ***
Please be advised FNB tried contacting you with regards to the complaint logged to no avail.
Please sent the declaration form as the one received is incorrect.the address on the lease agreements needs to be the same.
Please use rented premises address.
Kind Regards
Business Account Fulfilment | Premium and Business Core Banking
26 Trump Street | First National House
Good Day
Kindly be advised that the below email was sent to you.
Please email ***
Please be advised FNB tried contacting you with regards to the complaint logged to no avail.
Please sent the declaration form as the one received is incorrect.the address on the lease agreements needs to be the same.
Please use rented premises address.
Kind Regards
Business Account Fulfilment | Premium and Business Core Banking
26 Trump Street | First National House
Good Day
Kindly be advised that the below email was sent to you.
Please email ***
Please be advised FNB tried contacting you with regards to the complaint logged to no avail.
Please sent the declaration form as the one received is incorrect.the address on the lease agreements needs to be the same.
Please use rented premises address.
Kind Regards
Business Account Fulfilment | Premium and Business Core Banking
26 Trump Street | First National House
I rep**** to that email given above this morning regarding the lease agreement address. I have corrected that. I called in and spoke to a consultant with regards to my application and she said it is sorted. Now I have received an email stating that my i.d isnt clear enough. Surely my faults can be established in one, on one day through one email. Every time i correct an error (due to the lack of guidance) I am rep**** to with another error to correct. This is incredible time confusing and demotivating to continue with my application. I am aware I has a missed call yesterday yet surely no follow up calls. I am currently working full time and studying through correspondende. It is exam time and I though FNB would guide me sufficiently through the online process. yet day in and day out I am being sent emails wth no further hope of my account opening, Why have an online application process that claims to be helpful if I wouldve saved way more time going to a bank. I would have opted for that if your marketing consultant told me this was the process I was looking at. A week and still no progress
I rep**** to that email given above this morning regarding the lease agreement address. I have corrected that. I called in and spoke to a consultant with regards to my application and she said it is sorted. Now I have received an email stating that my i.d isnt clear enough. Surely my faults can be established in one, on one day through one email. Every time i correct an error (due to the lack of guidance) I am rep**** to with another error to correct. This is incredible time confusing and demotivating to continue with my application. I am aware I has a missed call yesterday yet surely no follow up calls. I am currently working full time and studying through correspondende. It is exam time and I though FNB would guide me sufficiently through the online process. yet day in and day out I am being sent emails wth no further hope of my account opening, Why have an online application process that claims to be helpful if I wouldve saved way more time going to a bank. I would have opted for that if your marketing consultant told me this was the process I was looking at. A week and still no progress
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)