Yet another indication of the terrible Customer service from FNB

Disappointing Experience with FNB's Customer Service

In less than 6 months, I've encountered another issue with FNB's subpar customer service. A merchant has been deducting from my account despite my request to cancel. FNB's responses have been inconsistent and unhelpful.

Here's a summary of my experience:

1. FNB initially stated that my request to cancel was made after the payment was deducted, despite my evidence showing otherwise. 2. They claimed the charge wasn't visible on my statement, only to acknowledge it after I offered a screenshot. 3. FNB validated the merchant's lack of response to my cancellation request, but now denies this. 4. They acknowledged my email as a valid request to block future charges, but now deny this too. 5. FNB previously confirmed that future deductions wouldn't occur, but now claims it's not their responsibility.

The constant inconsistencies and lack of accountability have left a sour taste. I'm questioning the value of maintaining an account with FNB.