1 reviews | Active since Mar 2009
Yet another fail from FNB
I am closing an account, and FNB are at it again, causing delays at every turn and now on top of it displaying questionable ethics too. After requesting my TFSA to be transferred, it took FNB 2 weeks to send me the applicable form to be completed. They didn't send me all the requirements however. Then I spoke with a Nivashinee, who misquoted the legislation to try and convince me that FNB was acting legitimately. It is sad to see the level to which they have declined. (Or perhaps they were always that low.)
Good day Shivan,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Shivan,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)