Yet again *********** staff

My brother Sylvester Moodley(ID Number: ***)has a funeral cover with FNB.I have been in contact with one of the consultants that has been trying to sort out this policy drama. On the 4/11/2015 I sent through an email to FNB to have my bank details updated so that the debit order could go off smoothly. A supervisor called me and I was assisted. In December 2015 i called through to FNB as the debit order did not go off as planned. I was informed by the consultant that when FNB tried to debit my account there was some stop payment or something around that that prevented my account from being debited, I was informed that I should contact my bank and get that sorted out and once done then my account would be ok to debit. Upon speaking to my bank I was advised that there is nothing wrong with my account and that any company provided they have the correct bank details can debit my account. I called back to FNB and explained this to an agent who advised me that he would get the first consultant to call me back and assist me and have my policy sorted out, I have not yet received feedback.I would like to know how this policy is going to get sorted out. A call would be nice.