DH
Danielle H
1 reviews | Active since Jul 2017
19 Jun 2019, 12:17
Yet again, I have to complain to actually get assistance
Yet again, I have to complain to actually get assistance. I paid my loan in full and just after I made a payment, I sent an email requesting my settlement letter. FNB rep**** and said I have to phone them to get the letter. Today I finally got the chance to phone. After 7 consultants and 2 calls that were dropped, I still am not able to get a settlement letter or close the account. Yet again I wasted my airtime for nothing. I do not understand why I have to use my airtime to close the account that I paid in full.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
19 Jun 2019, 12:52Good Day Danielle Henrico
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply19 Jun 2019, 12:52
Official
Good Day Danielle Henrico
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***