"Yes but that`s your problem"
Called the call center to refund my e wallet sent to a wrong number, and the lady was very helpful as she informed me that it would take 2-3 days to process. OKAY... i can live with that.
Called again on today and inquired why it still has not been refunded and got informed that it takes 2-3 WORKING DAYS . Ouch .. I asked her if she could maybe try to escalate the matter because the e wallet money is the only money that I have and I want to use it to buy some food.
Her reply was "Sorry i cant help you but now that is your problem!"
Sorry i don`t have a lot of money and want to eat . Still have not eaten since saturday and just hoping to get my money on Monday (today) but I got treated like a beggar at the robots.
FNB how can we ***** you
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)