Yes again FNB has failed me..

I managed to complete an application for an account telephonically and I was advised to go and collect my card at Fnb Fordsburg on reference number DCF1014. I get to new collections and the consultant assists me who seems moody and mumbles her way through my interaction with her (Mahlatsi).. She than tells me that there is a hold on the account and I need to join another queue. A hold on an account that has never been used or activated??? Really. Anyway a friendly gentleman by the name of Ayanda Mkhize assists me with a smile on his face, Thank you for that... At least someone from Fnb knows what awesome customer services means. I than get sent back to the same lady to issue the card to me. She than asks me a question and I don't hear her I ask her to repeat herself and she keeps quite.. Her attitude sucks. She than gives me a kyc document to sign which has the wrong email address I told her I refuse to sign it as the email is wrong she persists that I need to sign it. She than tells me that she still can't issue the card to me not explaining why...I spent over 30 minutes here with no joy. Fnb simply does not care a ****. Ayanda insisted for him to h