Fnb Private Clients service Awful

<div>My email sent to the Private Banker last week Wednesday the 20th of October 2019, See below:

Good evening Teboho Ramphoma, Olivia Kondowe (Private Bankers)

I have been struggling since I got my replacement card to draw cash at the atm. The machine struggles to read the chip on the card and refuses to allow the card to be inserted into the machine. I only use FNB atms.

On Sun, 27/10, I drove around and tried 2 atms in my area and was unable to draw money and had to use the cashback service at Spar.

This is very inconvenient and another family member advised that she has a similar problem with a new card issued to her.

There is obviously a problem with your new cards!

Please note that I was also charged a replacement fee for this card in May 2019 despite the below confirmation that I would not be charged.

Can you please order a replacement card for me as a matter of urgency and I will not be paying for this card as this card is fairly new and I have been having problems with it from the beginning. (Nothing resolved going into the weekend) ________________________________________________________________________________________ 5th of November 2019,

To date I never heard from FNB regarding the mail above, 1st of November 2019 I was travelling to Nelspruit. My card did not work at the both Tollgates travelling to Nelspruit (Middleburg R62,00 & Machado R93,00) this now was a real inconvenience to me and my family. Then I had to draw money at the FNB atm which also did not work, I tried the ABSA atm & it worked R1000 was drawn so who will be responsible for those fees??? I urgently need to know where I stand with this bank and who will be sorting this matter out, the service at FNB is appalling I’m now looking to take all my services including my home-loan to another service provider that will give me the service I deserve. </div>