bB
bronwyn B
1 reviews | Active since Oct 2016
14 Mar 2016, 09:45
years of service temporarily unavailable
Good day. Since fnb had the option of buying prepaid I have never been able to purchase prepaid electricity online. It is extremely pathetic. I am now trying to buy with my ebucks and still the same problem. What is the use of having such a option if it has been temporarily unavailable for years. Fnb definitely does not live up to their promises.
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Replies (1)
FNB (First National Bank)'s replyOfficial
14 Mar 2016, 10:05Hello brondan82,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 887712.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 887712.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply14 Mar 2016, 10:05
Official
Hello brondan82,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 887712.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 887712.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)