Years of Poor Service, Empty Promises, and ********* Conduct

I am beyond frustrated with the ongoing poor service from FNB. After being a loyal client for years, holding a home loan, personal loan, credit card, and vehicle finance. I am deeply disappointed.

In 2023, a home loan re-advance process went horribly wrong due to incompetence from an FNB consultant. Miscommunication, delays, poor guidance, and eventually being granted only a fraction of the expected funds forced me to use credit cards and later take a high-interest personal loan, approved by FNB, at 29.5%! Despite being a Private Banking client, I was repeatedly left to fight for answers.

FNB has ignored my pleas, mishandled debit order changes, and even continued debiting my account from the wrong date, without consent, after I officially moved to Discovery Bank. To make it worse, they deducted funds after confirming in writing that June's debit would be skipped.

I have since reported this matter to the Financial Ombud (Case Ref ***), but FNB continues to prove that they are completely disconnected from customer care or accountability.

Absolutely disgraceful. I will never recommend FNB to anyone.