1 reviews | Active since Jun 2017
Years of being a Client down the drain
FNB deducted a debit order twice from my account. Trying to sort this out is close to impossible. Used over R 200.00 worth of airtime to contact them to reverse the debit order. After 15 minutes of holding on someone answered just to tell me they transferring me to another consultant. (sure the person was on his way to lunch) needless to say the transfer ended up with the phone being hanged up.
Client for over 10 years... your slogan does not apply to you FNB... how can we help please....
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)