SP
Sarie P
1 reviews | Active since Feb 2018
06 Jan 2022, 12:40
year old complain
I have been with FNB for 11years and the service I receive are really close to pathetic. been send from one department to another without success. I lodged a complaint with their internal ITC department a year ago just to be informed this morning that my complained I had a year ago are still ongoing complain was lodge the 21st of December 2020 and still has not been resolved. How is this even possible Today i have send another email to the ITC department and no response was received to inform me that they received my query etc.
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Sarie P's updateReviewer Update
08 Feb 2022, 10:17Good morning
Thank you for the assistance and sorting out my query even though I am not happy with the way FNB treat their clients and yes I can move to a different bank which I'm contemplating.
I was placed under sequestration and owed 2 other banks money which that they had to write off. Keeping in mind I was no longer a client of these banks and after my sequestration one of these banks assisted me with a credit card.
FNB refuses to even give me a cheque account due to past mistakes. My sequestration took place 6 years ago and FNB are still punishing me or this. They cannot assist me with any products unless I do pay the amount that was written off. Why must written off debt be paid? What are the point of writing off debt? Why is it only FNB that has this policy? with their own clients and also so long after the fact.
Thank you for the assistance and sorting out my query even though I am not happy with the way FNB treat their clients and yes I can move to a different bank which I'm contemplating.
I was placed under sequestration and owed 2 other banks money which that they had to write off. Keeping in mind I was no longer a client of these banks and after my sequestration one of these banks assisted me with a credit card.
FNB refuses to even give me a cheque account due to past mistakes. My sequestration took place 6 years ago and FNB are still punishing me or this. They cannot assist me with any products unless I do pay the amount that was written off. Why must written off debt be paid? What are the point of writing off debt? Why is it only FNB that has this policy? with their own clients and also so long after the fact.
SP
Sarie P's update08 Feb 2022, 10:17
Reviewer Update
Good morning
Thank you for the assistance and sorting out my query even though I am not happy with the way FNB treat their clients and yes I can move to a different bank which I'm contemplating.
I was placed under sequestration and owed 2 other banks money which that they had to write off. Keeping in mind I was no longer a client of these banks and after my sequestration one of these banks assisted me with a credit card.
FNB refuses to even give me a cheque account due to past mistakes. My sequestration took place 6 years ago and FNB are still punishing me or this. They cannot assist me with any products unless I do pay the amount that was written off. Why must written off debt be paid? What are the point of writing off debt? Why is it only FNB that has this policy? with their own clients and also so long after the fact.
Thank you for the assistance and sorting out my query even though I am not happy with the way FNB treat their clients and yes I can move to a different bank which I'm contemplating.
I was placed under sequestration and owed 2 other banks money which that they had to write off. Keeping in mind I was no longer a client of these banks and after my sequestration one of these banks assisted me with a credit card.
FNB refuses to even give me a cheque account due to past mistakes. My sequestration took place 6 years ago and FNB are still punishing me or this. They cannot assist me with any products unless I do pay the amount that was written off. Why must written off debt be paid? What are the point of writing off debt? Why is it only FNB that has this policy? with their own clients and also so long after the fact.