YCards incorrectly embossed

I ordered my Kids' replacement cards via the FNB App. The cards were delivered today. To my surprise they are both embossed with my name on them. I call the "Premier Suite" call center to seek clarity and I am told to visit the branch. Kanti why do we have online and call center service if we'll still be refered to branch for "proper" service? This is costing me time and money coz the new cards are causing confusion already.