Xenophobic Bank

On the 12th of December I received an email from fnb forex requesting that I declare some sars information. Ref REF: ********** 1_ ********** 13_02659 I immediately completed the form and sent it back as requested. Today I try using my credit card and it declined telling g me that I have to call the bank. I did so and the agent told me that a hold had been put on my card because i had not submitted the information requested. I have the sent email in my sent items and am about done with the incompetence from this bank. You are inconveniencing me for no reason and I want answers to this stupidity.