***-NB

Monday 26/02/2018 I have logged a complaint, which had to do with dealing with a consultant for +-45 min and promised myself that I would not speak to a consultant at FNB ever again and would rather go through to a manager, because I hardly EVER call in or make use of the Premier benefits but when I do, I get no joy. Today I called in regarding three queries, one of them was about an email I received regarding the change of the Youth account. Spent just over an hour with a consultant and tried to get through to a manager as stated above, the manager/team leader was briefed by the consultant and never got through to the manager as I was told I would, instead I got through to another consultant that I felt was rather impatient for only have spoken to me for 3 minutes, compared to 1 hour, who should be annoyed???? But still couldnt get through to manager, it was little after 11h00 at this point and had a 11h00 meeting I was already running late for. At 12h00, I thought someone would have at least called me back, nothing, I then called back and to no avail of the initial consultant or team leader that was suppose to have been dealing with my queries. Now FNB, see why I dont want to speak to the first person I speak to and would rather go through to a consultant??????? And for sure not for 45-60min a time!!!!!