SB
Sharalee B

1 reviews | Active since Jun 2018

12 Jun 2018, 09:40

*** FNB

I recently opened a bank account with FNB, without my permission they arranged with my place of employment to have my salary deposited into the new account, I didn't even have a card yet, (It took almost a month to receive my bank card) how did they expect me to use my money when I had no access to it? I ended up having to immediately transfer money into my other account which cost R45 per transaction! But I had no choice because I have bills to pay. Then the lady who helped me switch didn't explain that it takes more than 2 months for my debit orders to switch (she was too busy asking me if my parents were drunk when they named me) so that has *****ed with my credit a lot! Now to top it all off, my bank card got swallowed at an ATM (do you know how difficult it is to speak to a human on those FNB contact numbers) I managed to finally cancel my card, and now need to order a new card (So FNB can continue to mess me around) only for them to tell me I need to pay R140 for a new card? The way you guys eff me around I barely have any money left because I'm too busy paying for all of your peoples' incompetence!

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jun 2018, 10:01
Official

Good Day Sharalee Brits,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

SB
Sharalee B's update12 Jun 2018, 10:27
Reviewer Update
Thank you to Onika for sorting this out. :)