***????

I am currently under review where I have part of my FNB cheque account as an installment pay. I have been paying off my accounts monthly and recently I made a payment to settle my FNB owing cheque account of R632. I sent proof of payment to FNB but no one can assist me in updating the payment. made this payment on the 3rd of July 2015. To my suprise my account instead shot up to an owing balance of 5K . How can that possibly happen when the account has been inactive? so i checked and saw that my old med aid has been trying to debit through my account so I called them to cancel the direct debit off my account and I would like FNB to block them as well to make sure. I have made several calls to your care line and running up my phone bill trying to resolve this. My query got resolved half. I still am suprised as to why I owe this much if the debit orders from essential med have been bouncing back and you guys charging me R100 a month for it. May somebody fix this immediately and get back to me. i dont want to hear people call me and say we will escalate to the correct department cause that has failed a lot of times. Fix it and call me!!!